Shipping Policy

SHIPPING POLICY

By placing an order with Shyam Varnika Jewels (“Company”, “We”, “Us”), YOU (“Customer”, “Buyer”, “User”) acknowledge that you have read, understood, and unconditionally agreed to this Shipping Policy.

This Policy applies to all orders placed via website, phone, WhatsApp, Instagram, or any online channel operated by the Company.

1.     Domestic Shipping (India Only)

  1. Shipping Charges

Free Standard Shipping on orders above ₹10,000.

Orders below ₹10,000 will be charged a flat delivery fee of ₹100. Cash on Delivery (COD) is NOT available under any circumstance.

2.     Order Dispatch Timeline

All domestic orders are dispatched on the next business day after the order is successfully placed and payment is received.

Business days exclude weekends, national holidays, and courier non-operational days.

Estimated Delivery Time

Standard Delivery: 7–10 business days Express Delivery: 4–6 business days

Delivery timelines are APPROXIMATE and may vary due to courier operations, location, weather, strikes, holidays, or logistical factors.

2.     Customer Responsibility

By placing an order, you agree that:

  1. Correct address

You must provide a complete, accurate, and deliverable shipping address.

If delivery fails due to incorrect address, incomplete pinned location, locked premises, or recipient unavailability, the Company is not liable.

  1. Courier Attempts

Courier partners generally attempt delivery 1–3 times.

If the package returns due to customer unavailability, wrong address, or refusal, Re-shipping charges must be paid by the customer.

  1. Tracking Responsibility

You will receive a tracking link once the order is dispatched.

It is the customer’s responsibility to track the shipment and coordinate with the courier for delays, rescheduling, or address clarification.

3.     Delivery Delays — Our Liability Limitations

The Company is NOT responsible for delays caused by:

  1. Courier partner operational issues
  2. Weather conditions
  3. Transportation strikes
  4. Public holidays / festivals
  5. Natural calamities
  6. Remote location restrictions
  7. Government regulations
  8. Incorrect address provided by customer

Refunds, returns, cancellations, or compensations WILL NOT be issued for courier delays beyond our control.

4.     Delivery Confirmation

  1. Marked as Delivered

Once the shipment is updated as “Delivered” by the courier agency, the Company is considered to have successfully fulfilled the order.

We are NOT responsible for:

  1. Package theft after delivery
  2. Wrong recipient collecting the parcel
  3. Building/security guard receiving the parcel
  4. Misplacement by the customer
  5. Customer claiming non-receipt despite delivery confirmation

In such cases, customers must raise the issue directly with the courier partner.

  1. Proof of Delivery

Courier companies may provide:

  1. GPS-based delivery confirmation
  2. Delivery photo
  3. Name/signature of the receiver

This proof will be considered final and binding.

5.  Damaged, Tampered, or Missing Items

 

  1. Unboxing Video (MANDATORY)

For any claim related to damage, tampered packaging, or missing items, the Customer MUST provide a CLEAR, continuous, uncut, UNEDITED unboxing video from the time the sealed package is shown until the product is opened.

Pictures alone will not be accepted.

If No Video Provided

NO replacement, exchange, refund, or compensation will be issued without the required unboxing video.

C.     Non-Serviceable Locations

If a location becomes non-serviceable after the order is placed:

  1. We will contact you for an alternate address
  2. Or process a cancellation

Transaction charges (5%) will be deducted if payment gateway fees apply

7.     International Shipping

We currently do not ship outside India. Future updates will be reflected on this page.

8.     Change of Shipping Address

Address changes are permitted only before dispatch. Once dispatched, no modification will be possible.

If wrong address is provided and the order returns, Customer pays the re-shipping charges.

3.     Return-to-Origin (RTO) Rules

An order may RTO (Return to Origin) due to:

  1. Wrong address
  2. Customer not reachable
  3. Customer refusing delivery
  4. Premises closed
  5. Courier unsuccessful attempts
  6. Area non-serviceable In RTO cases:
  7. Reshipment cost is paid by the customer
  8. Refunds are NOT issued for RTO caused by customer negligence

10. Customer Agrees That

By using our services, customer agrees that:

  1. Shipping timelines are estimates, not guarantees
  2. Courier delays do not qualify for refund
  3. Delivery confirmation by courier is final
  4. Items lost due to customer negligence are not our responsibility
  5. Unboxing video is mandatory for damage claims
  6. Incorrect address is the customer’s liability

11. Policy Enforcement

Shyam Varnika Jewels reserves the right to:

  1. Refuse service
  2. Cancel orders
  3. Modify shipping terms
  4. Alter delivery timelines
  5. Withhold dispatch
  6. Reject claims not supported by evidence

All decisions taken by Shyam Varnika Jewels regarding shipping, delays, claims, or exceptions shall be final and binding.

12. Contact Details

For any shipping-related queries, write to us at: Email – shyamvarnika@gmail.com

Phone – +91 8272936952