Refund Policy

REFUND, RETURN AND CANCELLATION POLICY

By accessing our website, browsing our catalogue, or placing an order with Shyam Varnika Jewels (“Company”, “We”, “Us”), you (“Customer”, “You”, “User”) acknowledge that you have read, understood, and unconditionally agreed to this entire Refund,

Return C Cancellation Policy. Placing an order whether through our website, phone, WhatsApp, Instagram, or any online platform constitutes your full consent to be legally bound by all terms stated herein. If you do not agree with any part of this Policy, you are advised not to place an order.

1.     Applicability

This Policy applies to all products sold via our website/app/social-media store — including artificial jewellery, American-diamond items, accessories, and related goods.

We may update this Policy at any time; the latest version available on the website will apply to all orders.

2.     Order Processing, Modification & Cancellation

Once you complete payment and place the order, we begin processing immediately. Order modifications or cancellations are allowed only before dispatch.

If you request cancellation before dispatch, we will refund the order value (after

deduction of 5%, which covers non-refundable payment gateway/transaction charges C processing costs).

Once the order is dispatched, no cancellation or modification is allowed — neither refund, nor credit, nor order change, for any reason (including change of mind).

Orders placed under discounts, offers, sale, promotional combos or clearance are strictly non-cancellable and non-refundable, even before dispatch, unless explicitly stated otherwise at the time of purchase.

3.     Return / Exchange / Refund — General Rule

Because artificial jewellery – especially American-diamond items – is delicate and often size/appearance-sensitive, we adopt a strict “no return / no exchange / no refund”

policy, except in the following narrow circumstances:

  1. Only eligible in case of physical damage during transit (or gross defect / mis-match with product description).
  2. All other reasons — change of mind, size / fit / appearance

dissatisfaction, colour variations due to screen/display, minor manufacturing marks, normal wear C tear, etc. — are not eligible for return, refund or exchange.

4.     Damaged / Defective Item — Replacement or Refund Policy

If an item is damaged during transit or is defective / materially different from what was advertised, we will provide replacement or refund under these conditions:

  1. Claim must be raised within 24 hours of delivery — no
  2. The customer must provide a clear, uncut unboxing video showing:
    1. Outer packaging, courier box, shipping label;
    2. Parcel being opened;
    3. Item(s) exactly as received;
    4. Visible damage or
  3. Returns without this unboxing video will be summarily
  4. If the item is confirmed damaged/defective and a replacement of identical item is available, we will ship the replacement free of cost (single replacement shipment only).
  5. If the item is out of stock or replacement is not possible, we will issue a refund (subject to inspection/verification).

No refunds or exchanges will be permitted for damage or defect reported after 24 hours of delivery.

5.     Shipping, Return Shipping, COD, RTO and Related Costs

All initial shipping-costs (including delivery, courier, handling) are borne by the customer.

If a replacement is approved (due to defect/damage during transit), we cover the shipping cost only for one replacement dispatch.

Return shipping costs (if required) will be borne entirely by the customer, except in case of genuine transit-damage where we supply a prepaid return label (if required).

If an order is returned to us due to incorrect/incomplete address, refusal to accept, unreachable phone number, or customer unavailability — i.e. RTO (Return to Origin) — then:

  1. Item will be marked “RTO – Customer Responsible.”
  2. Customer must bear all return shipping / courier costs.
  3. No refund, credit or cancellation will be offered in such case.

C. Refund Processing & Timeline (if applicable)

If refund is deemed applicable (after cancellation before dispatch, or replacement not possible due to defect):

We will initiate refund within 2–3 business days of approval.

The refund will be credited to the original payment method (or bank account as provided).

Depending on payment gateway/banking partner, it may take 5–7 business days to reflect — this is beyond our control.

Any non-refundable transaction fees or payment gateway charges will be retained by us (not refunded to customer).

7.     Product Condition & Packaging for Exchange/Return

To be eligible for replacement/refund, the product must be returned unused, undamaged, unaltered, with all original tags, labels, invoice and original packaging intact.

If the returned item shows signs of wear, misuse, alteration, missing parts, or improper packaging, the return/refund claim will be rejected.

For delicate items such as jewellery, stones — if damage arises due to moisture,

perfume, sweat, chemicals, mishandling after delivery then such wear C tear is not covered under defect or damage claims.

8.     Non-Returnable / Final Sale / Non-Refundable Items

The following products or sale types are strictly non-returnable, non-exchangeable, non-refundable under any circumstances:

  1. Items sold under sale, offer, discount, clearance, promotional combo or final
  2. Custom-made, personalised or tailor-made
  3. Items with broken/sealed packaging at delivery that the customer accepted without immediate
  4. Jewellery/accessories damaged or worn due to customer use, misuse or

3. Liability, Warranty & Disclaimers

We limit our liability strictly to replacement or refund of the product price only and we are not liable for any indirect or consequential damages (e.g. loss of time, aesthetic

dissatisfaction, emotional distress).

We are not responsible for any damage caused due to misuse, mishandling, improper care by the customer after delivery.

Our obligation under this Policy is subject to verification and inspection, and we reserve the right to accept or reject any return/claim at our discretion.

  1. Customer Support & Grievance Redressal For any questions or to initiate a claim, contact us at: Phone / WhatsApp: +91 8272936952

Email: shyamvarnika@gmail.com